| What is included: |
How you will benefit: |
| All call-outs |
No hidden costs |
| All labour |
No time related additional costs |
| All spare parts |
Only genuine Canon parts are fitted to maintain reliability |
| All preventative maintenance |
Regular servicing reduces downtime |
| Target response time 4 hours |
Quick response means no backlog of work |
| Qualified technicians |
Experienced technicians reduce downtime |
| First time fix ratio 90% |
Low recall rates maximise up-time |
| Local technicians |
Maintains response time, keeps continuity |
| Customer training programme |
For the life of the equipment we will offer you a full training programme to maintain efficiency and save you time |
| Elite Canon Partner program |
Fully authorised and audited services and sales support |
| Dedicated parts stock in car |
90% of the time we can fix on first visit reducing
downtime |
| National spares distribution |
Minimising technician request time, reducing fix time, shortening delays |
| Computerised work control |
Call-tracking saves time |
| First contact fault finding |
Can eliminate basic calls, saving time |
| Technician incentive scheme |
Maximum performance between calls, pays bonuses to technicians encouraging quality workmanship, maximising up-time |
