Our Ethos
In the hustle and bustle of business it can be very easy to lose sight of a client. That's something we would never allow to happen. Through regular contact and one-to-one dialogue we constantly analyse all our contracts to ensure you're getting the best possible deal from us.
It can take months to find a customer... It takes seconds to lose one
Our strategy is simple - in all business situations we aim to be pro-active rather than reactive. For instance, we track the typical copy/print volume per month for every machine and assign each model a service interval that is significantly lower than the manufacturer's recommendation. Our goal is to achieve a zero call-out rate between scheduled services and to ensure fast, 100% effective back-up is available when things do go wrong.
This preventative approach means you'll have far fewer faults to report, and suffer infinitely less downtime and general hassle. All our service charges are inclusive of a guaranteed four-hour response time from receipt of your call or email, as well as regular inspections for copy, print and fax quality. Labour and spares are included in every agreement, along with most consumables.
All you have to provide is paper and staples . . .